IT Trainer with Cornerstone

Cornerstone is one of Scotland's largest charities and a leading provider of services for people with disabilities and other support needs.

Location: Glasgow, but with regular travel throughout Scotland to various Cornerstone sites.
£15-18k per annum. Full-time (36.25 hours per week)
Immediate start

Cornerstone has a vision to be the first choice in care and support. To help achieve this aim, they are looking to employ a Graduate IT Trainer to maintain and improve their excellent IT systems and support.

The purpose of this role is twofold:
1. To deliver quality IT training within the organisation.
2. To assist IT staff in the support and upkeep of Cornerstone’s IT systems.

The main responsibilities for the role include, but are not limited to:
• Delivering internal IT training courses (Classroom, Remote and e-learning) based the Office 2010 and SharePoint 2010 packages.
• Providing general IT support and project as required during periods when training is not being delivered.


Key Tasks

Communication:
1. To deliver bespoke classroom based training courses for staff within Cornerstone.
2. To engage with colleagues (ICT or otherwise) in order to gain a greater understanding of the systems utilised by Cornerstone.

Planning & Organising:
1. To schedule training to suit the needs of our staff.
2. To manage your time effectively to ensure that training sessions run to time and deliver the best possible learning experience for our users.
3. To familiarise yourself with the applications you are providing the training on in order to field ‘off-piste’ queries from users.

Teamwork & Working Relationships:
1. To participate as a member of the ICT Team contributing your expertise to the direction, development and smooth running of the systems within Cornerstone.
2. Contribute your views and experience to the development and maintenance of Cornerstone’s ICT Strategy.

Customer Focus:
1. To provide high quality training, support and advice to managers, colleagues and customers in all areas of IT training.
2. To be the key contact for all IT Training issues.
3. To be open and responsive to feedback from internal and external sources.

Problem Solving and Decision making:
1. To assist the IT colleagues in investigating and resolve problems related to ICT systems and processes, suggesting solutions where appropriate.
2. To provide IT colleagues with feedback relating to remote office / service based equipment.

Innovation:
1. To identify ways to continually develop and enhance ICT systems.
2. To undertake project work relating to ICT as delegated by the Systems Manager.

You will also gain first-hand experience of working in a very busy IT department supporting 1,800 employees, 500 volunteers and 200 services over the 18 local authorities that Cornerstone currently operate in.


Cornerstone Ways of Working:

1. To promote Cornerstone’s aim and objectives continually through working practice.
2. To identify training needs and personal development opportunities with the opportunity to attend further training events.
3. To carry out any other duties as deemed compatible with the post.


Requirements

The successful candidate will be educated to degree-level with a background ideally though not exclusively in an IT-related discipline.

Cornerstone are looking for a confident, aware and professional individual who will be committed to their aims and objectives. You will have the ability to work with close attention to detail and accuracy, as well as having a flexible can-do attitude. You will be able to work effectively both in a team and on your own, using your own initiative. You will have exceptional communication skills, both written and oral, with the ability to translate information for non-technical users. You will be able to work with individuals with varying levels of IT skill. You will have a can-do attitude and be flexible with your workload. You must be able to demonstrate a satisfactory attendance record within your previous employment.

A strong working knowledge of Microsoft Office 2010 and Microsoft SharePoint would be advantageous. A Microsoft accreditation is desired but not essential. Experience of delivering training material would be highly favourable.


Application

Closing date for applications is 23 October 2015, 12 noon.

Please submit a CV and brief covering letter through the Adopt an Intern online application form on our website. All applications must be submitted by 5pm on the closing date. State a. your availability and b. relevant information on your skills/experience pertaining to the job spec. We do NOT accept e-mail applications unless otherwise stated.

 

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