The White Horse Inn is an award-winning hotel situated just North of Aberdeen, on the doorstep of some of the finest and oldest golf courses in Scotland. They provide high quality accommodation with a bar and restaurant serving locally sourced cuisine and also host functions including corporate bookings and weddings.
Location: Balmedie, Aberdeenshire
£8 per hour
Full-time for 6 months
As an Assistant Manager the overall purpose of this role is to achieve the highest standards of customer care for visitors at the White Horse Inn. Within this role your key responsibilities will include:
• Shift management:
o Carry out staff briefings with all team members at commencement of shift.
o Manage bookings and greeting.
o Communicate shift information to team.
o Be responsible for controlling the atmosphere of the hotel, including lighting, music and temperature
• Development of key staff:
o Ensure all staff perform to their full ability.
o Identify strengths and weaknesses and mange the individual to them.
o Make sure there is a good balance of skills on each shift.
• Staff training:
o Ensure staff are trained to the necessary level to adhere to legislation and offer uniformity of excellent service through one-to-one coaching on and off-shift training.
• Maintenance of house standards:
o Ensure through regular monitoring that standards of comfort, atmosphere, cleanliness and safety are maintained.
o Propose, prepare and present maintenance issues to General Manager for consideration.
• Delivering high levels of customer awareness:
o Ensure customer expectations are being exceeded by interaction with every customer during their visit.
o Identify customer requirements before they ask.
o Manage and developed staff awareness of customer needs.
• Set-up and close-down procedures:
o Methodically maintain a routine of walk-round checks in all customer-facing areas of the business prior to the commencement of the shift, initiating and managing team involvement in this.
o Conduct manager hand-overs on each shift.
• Team motivator:
o Hold weekly and post-shift reviews with team.
o Disseminate general information at a monthly staff forum.
o Encourage feedback.
• Kitchen liaison:
o Conduct pre and post shift brief/debrief with kitchen manager.
o Develop continual lines of communication during shift on all aspects of service.
• Marketing development
o Develop a plan for the development of the function facility and manage and maintain Facebook, Twitter, LinkedIn and the company website.
The ideal candidate will be educated to degree level, ideally with a background in marketing, business, hospitality, languages or travel and tourism. Strong communication and people skills are essential. You should be confident in dealing with the general public and passionate in delivering first-class customer service. You should be polite, professional and well presented with both a ‘can do’ and hands-on approach to work.
Excellent time management and strong prioritisation skills will be required for this position. You should have strong organisational skills and be confident when working in an administrative capacity. You should be comfortable working within a team and have previous experience in a leadership or management role. An interest in hospitality and the food and drinks industry would be highly beneficial.
Closing date for applications is 14 September 2015 at 12 noon.
Please submit a CV and brief covering letter through the Adopt an Intern online application form on our website. All applications must be submitted by 5pm on the closing date. State a. your availability and b. relevant information on your skills/experience pertaining to the job spec. We do NOT accept e-mail applications unless otherwise stated.