IT Systems Engineer Intern with Network ROI Ltd

Network ROI provides high quality and reliable Managed IT Support, Consultancy, Project Services, Cloud Solutions, Connectivity/Broadband and Business Telecoms. 

Location: Roslin (Edinburgh)
£8.66 per hour
Full-time, Permanent
Immediate start 

Network ROI delivers their range of services to a wide variety of organisations in the public, private and charitable sectors. The company helps thier clients to focus on what they do best by looking after their current technology needs and ensuring their future technology roadmap will help them grow.

An IT Systems Engineer is required to join a progressive and successful Technology Services company. Network ROI make it their business to provide an outstanding, innovative service where customer service, integrity and respect are their key values. The company delivers a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.

Network ROI are looking for a highly motivated, experienced IT person to join them on a permanent basis, someone who wants to be part of a growing, dynamic team of people that work hard to achieve the best result for their clients. The company is employee owned and as such you will reap the rewards of the commitment and contribution you will bring to the team. 

The company is looking for people who can subscribe to their employee ownership culture and long term view of success for the business. The ability to think like a business owner and understand what it means to be a co-owner of a flourishing business is essential.  Energetic, enthusiastic and motivated self-learners will fit right in.

You will report to the Service Delivery Manager and your day-to-day responsibilities will include:
•           Timely completion/escalation of support tickets both remotely and on-site.
•           Taking part in project work and deployments.
•           Documenting your steps when completing support tickets or projects.
•           Proactive improvements by recognising opportunities for solutions or process automation for the mutual benefit of clients, your colleagues and the company.
You should be able to demonstrate knowledge and understanding of the following areas. 
•           Windows Client and Server technologies
•           Active Directory
•           Network infrastructure and topology
•           Firewall and router configuration



The ideal applicant will be educated to degree level with a background and/or experience in IT systems, software development or related field.

You must be well presented, able to communicate effectively (both face-to-face, over the phone and in written English), have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and convey technical work in "plain English" rather than geek-speak.

It is also essential that you have an analytical mind, are able to troubleshoot effectively and with tenacity but also appreciate when a support ticket needs to be escalated or addressed from a different angle. A full driving licence is essential to the role.



Closing date for applications is 16 November 2015, 12 noon

Interviews take place week commencing 23 November 2015

Please submit a CV and brief covering letter through the Adopt an Intern online application form on our website. All applications must be submitted by 12 noon on the closing date. State a. your availability and b. relevant information on your skills/experience pertaining to the job spec. We do NOT accept e-mail applications unless otherwise stated.