Pension Administrator with Mercer

Location: Glasgow
£17,000 per annum + superb benefits package
Full-time for three months
Start date: Immediate
Closing date: 20 December 2018, 12 noon

Diversity Works is a Scottish Government funded project aimed at supporting the development of inclusive practice in recruitment and employment of women from black and ethnic minority communities across the country. This vacancy is an important part of the Diversity Works project, as it will demonstrate the journey of women participating in it through the recruitment process from start to finish.

 

About the Company

At Mercer, they make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. Mercer are in the business of creating more secure and rewarding futures for their clients and their employees — whether they’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Using analysis and insights as catalysts for change, Mercer anticipate and understand the individual impact of business decisions, now and in the future. They see people’s current and future needs through a lens of innovation, and through Mercer’s holistic view, specialised expertise, and deep analytical rigor, they underpin each and every idea and solution offered.

For more than 70 years, Mercer have turned their insights into actions, enabling people around the globe to live, work, and retire well. Mercer embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of their colleagues and clients.

At Mercer, they say “Make Tomorrow, Today”.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

 

The Role

Reporting to the Administration Service Manager, this role is at the very core of Mercer within the Wealth arm of their business supporting Members, Trustees and Clients. The main purpose of this role is to assist managing their clients’ pension schemes by ensuring that they receive the information they need to enable them to make informed decisions on their benefits. But also, be able to build your skill set as a potential leader of their business by guiding and coaching their trainee administrators to develop their experience. You will do this through peer reviewing their work, providing constructive feedback but also role modelling your own experience dealing with complex calculations and sharing your industry knowledge.

Perhaps you are an experienced Pensions Administrator and want a new change/challenge to step up into a senior role. Or, maybe you’re looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel. Whatever it is, Mercer would like to hear your story!

Based in Mercer’s Glasgow Office, you will:

• Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• Enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
• Respond to errors and ensure complaints are handled effectively
• Be a champion of change and provide opinions if you have an idea to create more efficiencies
• Maintain continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality

The administration department comprises of a mix of experienced Pension Administrators and Trainee Administrators.
Mercer believe that diverse teams perform best, recognizing the need to balance work and personal commitment and that all roles can be flexible. Please speak to Mercer about all available working options.

 

Requirements

To effectively contribute to the role as Temporary Pensions Administrator, you must have experience of working in an administrative role within a busy office, with the ability to work under pressure. The candidate must also possess excellent interpersonal skills subject to the customer-facing nature of the role.

As this role will be dealing with pension calculations, it’s important that you consider the following before submitting your application:

• GCSE (or equivalent level) completion in mathematics and English (grade C and above)
• Knowledge and willingness to learn about different schemes
• Defined benefits experience would be advantageous
• Confidence in providing feedback and conducting peer reviews
Within this role, an administrative background would be advantageous but is not essential.
The following skills are desirable:
• Excellent working knowledge of Microsoft Office (e.g. Word, Excel, and Outlook)
• Excellent interpersonal skills including the ability to deal with face-to-face and telephone enquiries in a courteous and patient manner
• Ability to prioritise workload and multi-task across a number of projects simultaneously to meet deadlines
• A team player who can also work autonomously using their own initiative, who is also motivated and keen to develop existing skills whilst having a flexible approach
• Strong written and verbal communications skills
• Strong attention to detail and awareness of the need for accuracy at all times

As part of the Scottish Government’s Workplace Equality agenda, this opportunity is aimed at empowering growing companies through the engagement of talented women from a BME background. If this sounds too good to miss, we want to hear from you.

 

As part of the Scottish Government’s Workplace Equality agenda, this opportunity is aimed at empowering growing companies through the engagement of talented women from a BME background. If this sounds too good to miss, we want to hear from you.

 

Application

Closing date for applications is 20 December 2018, 12 noon.

Please submit a CV and covering letter through the Adopt An Intern online application form on our website. All applications must be submitted by 12 noon on the closing date. State A) your availability and B) relevant information on your skills/experience pertaining to the job specifications. We do NOT accept email applications unless otherwise stated.

Successful candidates must, by the start of the employment, have permission to work in the UK.

 

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